Mariano Gomez has a great new article on MSDynamicsWorld.com. His article
Inside Scoop: When Does a Microsoft Dynamics GP Support Incident Become a
Consulting Engagement? looks at the line between support and consulting at Microsoft.
When Does a Microsoft Dynamics GP Support Incident Become a Consulting Engagement?
Archived post from 2010. Dynamics GP and the links it points to have changed since; check current documentation before relying on version-specific steps.