Weekly Dynamic: SOP Auto Return

Tips & Hidden Features Sales, Purchasing & Inventory

Archived post from 2012. Dynamics GP and the links it points to have changed since; check current documentation before relying on version-specific steps.

If you have a customer return a full or partial shipment shipment, maybe it was duplicate, defective, etc., there is an easy way to process the return. Use SOP Auto Return.

In Sales Order Processing select Additional | Create Return

Pick the RMA Type
Set the customer
Key or Select the document to return with the lookup
Click OK
Select the items that were returned
Click Post