It’s a busy news day in the Dynamics GP world. Today we get word that MS is discontinuing the chat based eSupport option for Dynamics support. You’ll have to do a normal online or phone request from now on. After December 1,2008 no more chatting up Dynamics support folks.
No More Dynamics GP Chat Support
Archived post from 2008. Dynamics GP and the links it points to have changed since; check current documentation before relying on version-specific steps.