Kelly Youells asks if you are Looking for a Faster Resolution to Your Technical Support Incidents? Find Out More NOW!!!
This is definitely something to dig deeper into at Convergence.
#Conv12
Looking for a Faster Resolution to Your Technical Support Incidents? Find Out More NOW!!! – Microsoft Dynamics GP Support Blog
Archived post from 2012. Dynamics GP and the links it points to have changed since; check current documentation before relying on version-specific steps.