For users of Service Call, the Hotline Notes are Re-Sorted in GP 2013.
Feature of the Day: Hotline Notes Re-Sorted – Inside Microsoft Dynamics GP – Site Home – MSDN Blogs
Tips & Hidden FeaturesMicrosoft & the GP EcosystemGP 2013
Archived post from 2012. Dynamics GP and the links it points to have changed since; check current documentation before relying on version-specific steps.